Refund & Exchange Policy
Return & Refund Policy
Updated at 2022-07-16
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
Company: when this policy mentions "Company," "we,” “us," or "our," it refers to LAMB HOUZ ENTERPRISE, 1-2-09 D'RIMBA APARTMENT, JALAN KENYALANG 11/14 KOTA DAMANSARA 47810 PETALING JAYA SELANGOR that is responsible for your information under this Return & Refund Policy. Customer: refers to the company, organization or person that signs up to use the Service to manage
the relationships with your consumers or service users. • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services. Service: refers to the service provided by LAMB HOUZ as described in the relative terms (if available) and on this platform.
Website: LAMB HOUZ's site, which can be accessed via this URL: lambhouz.com. • You: a person or entity that is registered with LAMB HOUZ to use the Services.
Return & Refund Policy
Thanks for shopping at LAMB HOUZ. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.
If there's something wrong with the product you bought, or if you are not happy with it, you have () to issue a refund and return your item.
If you would like to return a product, the only way would be if you follow the next guidelines:
• The product has to be in the packaging we sent in the first place. • The product has to be damage free, if we find any damage on the product we will cancel your refund
We at LAMB HOUZ commit ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.
Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.
We carry out thorough quality checks before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won't get damaged during transit. Please note that LAMB HOUZ is not liable for damages that are caused to the items during transit or transportation.
We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money.
LAMB HOUZ is responsible for return shipping costs. Every returning shipping is paid by LAMB HOUZ, even if the item didn't have free shipping in the first place.
Product Availability and Limitations
Given the popularity and/or supply constraints of some of our products, LAMB HOUZ may have to limit the number of products available for purchase. Trust us, we're building them as fast as we can. LAMB HOUZ reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when LAMB HOUZ confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, LAMB HOUZ will cancel the order and refund your purchase price in full.
By using our platform, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.